Help Center

Start with the Assistant. Tell it what you sell or ask what to make next: it measures the market on live Etsy, reads your shop if it's connected, and suggests the next step. When you approve, it makes the work in the right studio.

No. You can use our general SEO tools, Profit Calculator, and Image Studio without connecting your shop. However, to get personalized audits and utilize the Bulk Editor features, you will need to securely connect your Etsy account.

Yes. Every tool has built-in guidance and a step-by-step flow, so you learn it as you use it. For deeper playbooks, the Optimsy blog covers SEO, pricing, and listing strategy, and the in-app AI mentor answers any 'how do I...' question in seconds.

They're measured, not estimated: rival counts, how fresh page one is and the typical price come from live Etsy search at the moment you run it. Etsy doesn't publish search volume, so Optimsy never pretends to know exact demand. Treat the numbers as a snapshot and re-check before a big launch.

Unlike risky 'auto-pilot' tools that might get your shop flagged by Etsy, Optimsy generates the optimized data (Title, Tags, Description) and provides a 'Push to Etsy' button requiring your explicit confirmation. You are always in control.

eRank and Marmalead are keyword research tools: they show you search volume, competition and tag data, and you write the listing yourself. Optimsy covers research too, then goes on to produce the work: it writes titles, tags and descriptions, generates listing images, calculates your margin after fees and publishes to Etsy. You can use both side by side; the difference is where the tool stops.

Different AI actions use different amounts of credits. An Assistant message uses 1 or 2 credits (2 when it measures Etsy live or searches the web), a single studio image uses 5, a full mockup set uses 25, and a Video Studio render uses 30 to 60. Your plan sets your monthly refill; unused plan credits don't roll over.

You can easily purchase a 'Top-up Pack' directly from your Billing dashboard. These are one-time purchases that do not expire and roll over indefinitely, ensuring your workflow is never interrupted.

Yes. Open the Billing Settings page and click Manage Invoices to access the Stripe customer portal — you can cancel or change plans there. Your tier remains active until the end of your current billing cycle, and your existing credits stay usable.

Occasionally the AI models we use slow down. If you see a 'Generation Failed' or 'Capacity' error, wait 30 seconds and try again. Credits for a generation that fails are refunded automatically. If the error keeps coming back, start a new message or write to our support team; a screenshot speeds up the fix.

This usually happens when the Etsy API token expires. Go to Settings > Integrations, and click 'Reconnect Etsy Account'. It takes 5 seconds and usually resolves all sync issues.